Why have I been given a refund? Why have I been given a refund?

Why have I been given a refund?

Unfortunately, if all or part of your order is out of stock, we have had no other choice than to refund you. If your order has been cancelled, you will receive a separate email from our Customer Service team with further information.

Please rest assured that your refund will be processed shortly and will take up to five working days to clear. You will receive a confirmation once this has been actioned.

We are deeply sorry for any inconvenience this may have caused, and we would like you to know that this is not a reflection of the usual Conran Shop experience.