![Why have I been given a refund?]({"bg": "//theme.zdassets.com/theme_assets/2283653/b29a79efb481b47b62901c6b1bd7eebaca14f6f5.jpg"})
![Why have I been given a refund?]({"bg": "//theme.zdassets.com/theme_assets/2283653/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Unfortunately, if all or part of your order is out of stock, we have had no other choice than to refund you. If your order has been cancelled, you will receive a separate email from our Customer Service team with further information.
Please rest assured that your refund will be processed shortly and will take up to five working days to clear. You will receive a confirmation once this has been actioned.
We are deeply sorry for any inconvenience this may have caused, and we would like you to know that this is not a reflection of the usual Conran Shop experience.
Articles in this section
- Why is my order delayed?
- I have not received my full order; what should I do?
- Why have I been given a refund?
- What else should I know about Click & Collect?
- When am I able to collect my Click & Collect order?
- How long does Click & Collect take?
- Can you explain your Click & Collect service?
- Can you explain your parcel delivery?
- Can you explain your delivery lead times?
- Do you have a list of the services you offer?