How are you keeping me safe in store? How are you keeping me safe in store?

How are you keeping me safe in store?

As part of our responsibility in keeping our staff and customers safe, the following is evident in all Stores:

  • A limited number of people are allowed in at one time, including a one-in-one-out policy
  • A one-way shopping system
  • Clear markings and signage as well as staff training regarding proper social distancing
  • Where applicable, only one customer in a lift at a time
  • Full implementation of personal protective equipment for staff
  • Frequent cleaning of the premises and products
  • Hand sanitisers on every floor and in key locations
  • Perspex screens at till points and staff desks, with only one staff member allowed on a station at one time
  • Plastic sheets for furniture trials
  • Returned items are safely stored for 72 hours, with refunds processed using gloves
  • Customer bathrooms and changing rooms are out of use

We kindly ask that our customers please:

  • Shop with no more than two members of the same household, with exceptions for those requiring special assistance or offering childcare
  • Keep two metres apart from other customers and staff at all times
  • Keep product touching to a minimum
  • Make use of antibacterial products before and during each visit
  • Pay by card only