How are you keeping me safe in store?

As part of our responsibility in keeping our staff and customers safe, the following is evident in all Stores:

• A limited number of people are allowed in at one time, including a one-in-one-out policy
• A one-way shopping system
• Clear markings and signage as well as staff training regarding proper social distancing
• Where applicable, only one customer in a lift at a time
• Full implementation of personal protective equipment for staff
• Frequent cleaning of the premises and products
• Hand sanitisers on every floor and in key locations
• Perspex screens at till points and staff desks, with only one staff member allowed on a station at one time
• Plastic sheets for furniture trials
• Returned items are safely stored for 72 hours, with refunds processed using gloves
• Customer bathrooms and changing rooms are out of use

We kindly ask that our customers please:

• Shop with no more than two members of the same household, with exceptions for those requiring special assistance or offering childcare
• Keep two metres apart from other customers and staff at all times
• Keep product touching to a minimum
• Make use of antibacterial products before and during each visit
• Pay by card only