Furniture and other large items held in stock are currently delivered within five working days if the delivery address is within the M25, but some in-stock furniture requires a special delivery due to its intricate nature, which may take longer than the date specified; we will contact you directly to arrange this. Outside the M25, the delivery may take up to 14 working days.
If your ordered item is not held in stock, typical delivery timescales are indicated on the relevant product page, and we will advise you of the expected delivery date by telephone and/or email. Items that carry a lead time will be delivered within five working days from arrival into our warehouse, but this may take longer.
We deliver Monday to Saturday. We will advise you whether to expect delivery in the morning (07.00 - 12.00) or afternoon (12.00 - 15.00) and the delivery driver will contact you on the day of delivery, approximately two hours before they expect to arrive.
If you have agreed a particular delivery time but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge. We offer a full Access Check for £50.