How long will my white-glove delivery take? How long will my white-glove delivery take?

How long will my white-glove delivery take?

Furniture and other large items held in stock are currently delivered within 5 to 14 working days from dispatch, but some in-stock furniture and lighting require a special delivery due to its intricate nature, which may take longer than the date specified; we will contact you directly to arrange this. 

If your ordered item is not held in stock, typical delivery timescales are indicated on the relevant product page, and we will advise you of the expected delivery date by telephone and/or email. Items that carry a lead time will be delivered within 5 working days from arrival into our warehouse, but this may take longer.

We deliver Monday to Saturday, and our trusted, premium partner will be in touch to arrange a suitable delivery time with you; the options being 07.00 - 12.00 for a morning slot or 12.00 - 15.00 for an afternoon one. 

If you have agreed to a particular delivery time but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.

Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.