What are the terms and conditions of the Price Promise? What are the terms and conditions of the Price Promise?

What are the terms and conditions of the Price Promise?

  1. The offer is for a limited period of 14 days from the time you place an order or purchase an item, even if you haven’t taken delivery of it within that time.
  2. The product must be identical and genuine, including colour, size, designer, brand and any other applicable options.
  3. Trading conditions must be the same. For example, if The Conran Shop has the product in stock, the retailer we are price matching against must also have the product in stock.
  4. Excludes Online Marketplaces. Our Price Promise is only applicable to other bricks-and-mortar UK retailers. If the item is available with such a retailer via their website, the Price Promise still applies. 
  5. Excludes shipping costs, as you can’t put a price on a premium delivery service.
  6. Excludes interest-free products offered by other retailers.
  7. Excludes distressed selling retailers or websites, for example, if in administration or selling end of line items or seconds.
  8. Excludes products found on membership websites like Achica and Groupon.
  9. The website or the physical store must be located in the UK.
  10. Items must be shipped from the UK or a UK-based licensed distributor.
  11. The Store Manager or Website Administrators decision on any Price Match offer is final.