Can you explain your delivery lead times? Can you explain your delivery lead times?

Can you explain your delivery lead times?

Many of our items are in stock at our warehouse and available for delivery within 2 to 14 working days from dispatch, depending on the product. However, items that require separate delivery from our suppliers, be they bespoke or simply not held at our warehouse, will be ordered around a lead time. Therefore, please find an estimated lead time on each product page to avoid disappointment.

Our estimated lead times consider external supplier delivery, administration and construction times as well as delivery to our warehouse and quality checks. Additionally, the size of items and delivery locations may increase the original lead time quoted. Once your order is ready for its final delivery, we will coordinate with you to find the perfect delivery time. Items that carry a lead time will be delivered within 5 working days from arrival into our warehouse.

We make every effort to ensure lead times are as accurate as possible. However, it's important to note that lead times are based on an estimate from the supplier and can fluctuate. This is particularly common in the summer months when lead times are often longer due to factory closures. Please note that our lead times are indicative only. While we strive for maximum accuracy, the delivery of your order may be liable to change due to circumstances out of our and our suppliers' control.

Whilst a long lead time can sound daunting, rest assured we will keep you up to date throughout the process. Halfway through the lead time we will send you an email to check in and update you on its progress. If you are after a more detailed update, please get in touch with our Customer Service team who is here to help.