The Conran Shop Help Centre The Conran Shop Help Centre
  1. The Conran Shop
  2. General

General

Chelsea Store Closure
Can I still use my Gift Card?
I have an issue with a previous purchase; who do I contact?
I still need to collect my purchase; what now?
Where else can I shop?
Why is the Chelsea store closing?

Payments
I don't want a refund; can I still have my items?
Can I pay with my American Express card?
How can I pay for my order?
Can I pay with Klarna?
Can I have an invoice for my order?
What is The Conran Shop's VAT registration number?

Ordering
Do you offer a Call & Collect service?
Do you offer same-day delivery?
Can I place an order over the telephone?
Can I have a model cancellation form?
Will I receive confirmation of my order?
I haven't received an order confirmation email; what should I do?
See all 7 articles

My Account
How do I remove an address from my account?
How do I change my password?

Gift Cards
Do you offer Gift Cards?
Can I use a promo code with my Gift Card purchase?
How do your Gift Cards work?
How can I check the value of my Gift Card?
How can I top up my Gift Card?

Our Stores
Does The Conran Shop allow dogs?
Where can I find information about your Stores?
When is your next event?
Where can I find your store hours?
Are your Stores wheelchair accessible?
Can I visit your Stores virtually?