The Conran Shop Help Centre The Conran Shop Help Centre
  1. The Conran Shop
  2. Deliveries

Deliveries

General
Why is my order delayed?
I have not received my full order; what should I do?
Why have I been given a refund?
What else should I know about Click & Collect?
When am I able to collect my Click & Collect order?
How long does Click & Collect take?
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Parcel Delivery
How much does parcel delivery cost?
How long will my delivery take?
Who should I contact regarding parcel delivery if needed?
What else should I know regarding parcel delivery?

White-Glove Furniture Delivery
How much does white-glove furniture delivery cost, and what's in it for me?
How long will my white-glove furniture delivery take?
Will your team assemble my furniture?
What happens if there is a delay to my white-glove furniture delivery?

International Delivery

Do you offer international delivery?
Where do you deliver to?
What are the delivery costs for international orders?
Are import taxes included?
What else do I need to know about international delivery?

COVID-19
I recently placed an order; will it be affected?
Do you offer contact-free delivery?

Delivery Access
What is a Furniture Access Check?
How do I check that my delivery address can accommodate a large delivery?
Why do I need an Access Check?
How much does an Access Check cost?
How do I arrange an Access Check?
What happens if I do not opt for an Access Check?

Furniture Collection Service
What do I do with my existing furniture prior to delivery?
How does your Furniture Collection Service work?
How do I book a Furniture Collection appointment?
What do I need to know before booking a Furniture Collection appointment?
Do you offer a furniture collection service?