The Conran Shop Help Centre The Conran Shop Help Centre
  1. The Conran Shop
  2. Deliveries

Deliveries

General
Why is my order delayed?
I have not received my full order; what should I do?
Why have I been given a refund?
What else should I know about Click & Collect?
When am I able to collect my Click & Collect order?
How long does Click & Collect take?
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Parcel Delivery
How much does parcel delivery cost?
How long will my delivery take?
Who should I contact regarding parcel delivery if needed?
What else should I know regarding parcel delivery?

Two-Person Furniture Delivery
How much does two-person furniture delivery cost?
How long will my furniture delivery take?
Will your team assemble my furniture?
What happens if there is a delay to my furniture delivery?

International Delivery

Do you offer international delivery?
Where do you deliver to?
What are the delivery costs for international orders?
Are import taxes included?
What else do I need to know about international delivery?

COVID-19
I recently placed an order; will it be affected?
Do you offer contact-free delivery?

Delivery Access
What is a Furniture Access Check?
How do I check that my delivery address can accommodate a large delivery?
Why do I need an Access Check?
How much does an Access Check cost?
How do I arrange an Access Check?
What happens if I do not opt for an Access Check?

Furniture Collection Service
What do I do with my existing furniture prior to delivery?
How does your Furniture Collection Service work?
How do I book a Furniture Collection appointment?
What do I need to know before booking a Furniture Collection appointment?
Do you offer a furniture collection service?