The Conran Shop Help Centre The Conran Shop Help Centre
  1. The Conran Shop
  2. Deliveries

Deliveries

General
Why is my order delayed?
I have not received my full order; what should I do?
Why have I been given a refund?
What else should I know about Click & Collect?
When am I able to collect my Click & Collect order?
How long does Click & Collect take?
See all 13 articles

Parcel Delivery
How long will my delivery take?
How much does delivery cost?
Who should I contact regarding my delivery if needed?
What else should I know regarding deliveries?

White-Glove Delivery
How much does white-glove delivery cost, and what's in it for me?
How long will my white-glove delivery take?
Will your team assemble my furniture?
What happens if there is a delay to my white-glove delivery?

International Delivery

Do you offer international delivery?
Do you deliver to Belarus?
Do you deliver to Ukraine?
Do you deliver to Russia?
Where do you deliver to?
What are the delivery costs for international orders?
See all 8 articles

COVID-19
Do you offer contact-free delivery?

Delivery Access
How do I check that my delivery address can accommodate a large delivery?
What is a Furniture Access Check?
Why do I need an Access Check?
How do I complete an Access Check?
What happens if I do not complete an Access Check?

Furniture Collection Service
What do I do with my existing furniture prior to delivery?
How does your Furniture Collection Service work?
How do I book a Furniture Collection appointment?
What do I need to know before booking a Furniture Collection appointment?
Do you offer a furniture collection service?