Why is my order delayed?
Some orders may be delayed if awaiting item availability. To alleviate f...
I have not received my full order; what should I do?
If your online order is not as expected, please Live Chat with our Custo...
Why have I been given a refund?
Unfortunately, if all or part of your order is out of stock, we have had...
What else should I know about Click & Collect?
Please note: This service is currently unavailable, but we do now offer ...
When am I able to collect my Click & Collect order?
Please note: This service is currently unavailable, but we do now offer ...
How long does Click & Collect take?
Please note: This service is currently unavailable, but we do now offer ...
Can you explain your Click & Collect service?
Please note: This service is currently unavailable, but we do now offer ...
Can you explain your delivery service?
Signed, sealed and delivered, your order will be delivered to your chose...
Can you explain your delivery lead times?
Many of our items are in stock at our warehouse and available for delive...
Do you have a list of the services you offer?
You can find all of our services on our dedicated Ways to Shop page.
I received the wrong item in my delivery
If your online order is not as expected, please Live Chat with our Custo...
Can I still use Click & Collect?
Unfortunately, Click & Collect is currently unavailable, but we do now o...
I have not received my full order; what should I do?
If your online order is not as expected, please Live Chat with our Custo...