Why is my order delayed?
Some orders may be delayed if awaiting item availability. To alleviate f...
I have not received my full order; what should I do?
If your online order is not as expected, please Live Chat with our Custo...
Why have I been given a refund?
Unfortunately, if all or part of your order is out of stock, we have had...
What else should I know about Click & Collect?
Furniture and large lighting orders will be held at the Store for seven ...
When am I able to collect my Click & Collect order?
After being notified that your order is ready to collect, please bring w...
How long does Click & Collect take?
For in-stock items, delivery is normally within seven working days from ...
Can you explain your Click & Collect service?
Please note: This service is currently unavailable. For those who live o...
Can you explain your parcel delivery?
Signed, sealed and delivered, your order will be delivered to your chose...
Can you explain your delivery lead times?
Many of our items are in stock at our warehouse and available for delive...
Do you have a list of the services you offer?
You can find all of our services on our dedicated Ways to Shop page.
I received the wrong item in my delivery
If your online order is not as expected, please Live Chat with our Custo...
Can I still use Click & Collect?
Unfortunately, our Click & Collect service is currently unavailable.
I have not received my full order; what should I do?
If your online order is not as expected, please Live Chat with our Custo...